TERMS AND CONDITIONS
Terms and Conditions
Welcome to EcoBerry. Please carefully read the following Terms and Conditions before using our website or purchasing our products. By accessing our website or purchasing our products, you agree to be bound by these terms.
1. General Information
1.1. Nature of Products: Our products are handcrafted using natural and organic ingredients. Variations in color, texture, or scent may occur due to the natural origin of ingredients.
1.2. Product Usage: All products are for external use only unless otherwise specified.
2. Orders and Payments
2.1. Order Acceptance: Orders are subject to acceptance and availability. We reserve the right to cancel orders at our discretion.
2.2. Pricing: Prices are listed in INR which includes Taxes and shipping costs are calculated at checkout.
2.3. Payment Methods: We accept major payment methods, including Credit Card, Debit Card and Netbanking. All transactions are secure and encrypted.
3. Shipping and Delivery
3.1. Shipping Policy: Orders are processed within 3-5 business days. Delivery timelines vary based on location.
3.2. International Shipping: Customers are responsible for customs fees, duties, or taxes incurred for international shipments.
3.3. Lost/Damaged Items: We are not liable for items lost or damaged during shipping. Please contact the courier for claims.
4. Returns and Refunds
4.1. Eligibility: Due to the personal nature of skincare products, we cannot accept returns of opened or used items.
4.2. Refunds: Refunds are issued only for defective products or errors in order fulfillment.
4.3. Process: To request a refund, contact our customer service team within 5 days of receiving your order.
5. Allergies and Skin Sensitivities
5.1. Patch Testing: Customers are advised to conduct a patch test before using our products to check for allergic reactions or sensitivities.
5.2. Liability: We are not responsible for adverse reactions caused by product misuse or individual allergies. Consult a dermatologist if unsure about product suitability.
6. Intellectual Property
6.1. Ownership: All content on our website, including images, text, and branding, is the property of EcoBerry and protected by copyright laws.
6.2. Restrictions: Unauthorized use, reproduction, or distribution of our intellectual property is prohibited.
7. Limitation of Liability
7.1. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
7.2. Our liability is limited to the purchase price of the product in question.
8. Privacy Policy
8.1. We respect your privacy and are committed to protecting your personal information. Please review our Privacy Policy for details.
9. Governing Law
9.1. These terms are governed by the laws of Gobichettipalayam court. Any disputes arising from these terms will be resolved in the courts of Gobichettipalayam.
10. Modifications to Terms
10.1. We reserve the right to update or modify these Terms and Conditions at any time. Customers are encouraged to review this page periodically.
Contact Us
For questions or concerns about these Terms and Conditions, please contact us at:
shop@ecoberry.in